Shipping Policy for Luxorasopic
Effective Date: January 6, 2025
At Luxorasopic, we strive to provide you with a seamless and reliable shipping experience. This Shipping Policy outlines how we process and ship your orders to ensure they reach you in a timely and safe manner. By making a purchase from luxorasopic.com, you agree to the terms of this policy.
1. Shipping Methods & Delivery Times
We offer a variety of shipping methods to suit your needs, depending on your location and order size. The available options will be presented to you during checkout.
- Standard Shipping: Estimated delivery within 5-7 business days (depending on your location).
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Next-Day Shipping: For urgent orders, we offer next-day delivery (available only for select regions).
Please note: Delivery times are estimates and may vary depending on external factors such as weather, holidays, or courier delays.
2. Shipping Charges
Shipping costs are calculated based on the weight of your order, delivery method, and destination. You will see the exact shipping charges during checkout before finalizing your purchase.
- Free Shipping: We offer free standard shipping for orders over a certain amount (details will be specified at checkout).
- International Shipping: We also offer international shipping, though additional fees and longer delivery times may apply. Please note that international customers may be responsible for customs duties and taxes.
3. Order Processing Time
All orders are processed within 1-2 business days. Orders placed after 2:00 PM (PST) will be processed the following business day. Please note that processing times may be longer during peak seasons or holidays.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package via the carrier’s website. If you have any issues with tracking, please contact our customer support team for assistance.
5. Shipping Restrictions
We currently only ship to addresses within the United States and certain international locations. If your country is not available at checkout, please contact us at info@luxorasopic.com to inquire about shipping options.
6. Damaged or Missing Items
If your order arrives damaged or you are missing items from your shipment, please contact us immediately at info@luxorasopic.com. We will investigate the issue and work with you to resolve it as quickly as possible. Please retain all packaging and items for inspection if the damage is caused during transit.
7. Returns and Exchanges
For information on returns and exchanges, please refer to our Returns and Exchanges Policy.