Refund and Return Policy for Luxorasopic

Effective Date: March 19, 2025

At Luxorasopic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and easy-to-follow refund and return process. This policy outlines how we handle returns, exchanges, and refunds, ensuring a smooth experience for our valued customers.

1. General Return Guidelines

We accept returns on products that meet the following criteria:

  • Time Frame: Returns must be initiated within 30 days from the date of purchase.
  • Condition of Products: Products must be unused, unopened, and in original packaging. We cannot accept returns on opened or used products for health and safety reasons.
  • Receipt or Proof of Purchase: You must provide a valid receipt or order confirmation number to process your return.

Please note that certain items may not be eligible for return, including perishable goods, customized or personalized products, or any items marked as “final sale.”

2. How to Return an Item

To initiate a return, follow these simple steps:

  1. Contact Customer Service: Reach out to our customer support team at info@luxorasopic.com or call (858) 486-3685 to request a return authorization (RA) number. We will guide you through the return process and provide you with further instructions.
  2. Prepare Your Package: Carefully package the item(s) you wish to return, including all original packaging, receipts, and any included accessories.
  3. Ship the Item: Return the item to us within 14 days of receiving your return authorization number. You are responsible for return shipping costs unless the return is due to a defective or incorrect product. We recommend using a traceable shipping service to ensure the safe return of your item.
  4. Return Address:
    Luxorasopic Returns Department
    1256 Coopers Point Dr NE
    Townsend, Georgia (GA), 31331

3. Refunds

Once we receive and inspect your returned items, we will process your refund as follows:

  • Refund Method: Refunds will be issued to your original payment method (credit card, debit card, or PayPal). Refunds will be processed within 7-10 business days after we receive the returned item.
  • Shipping Fees: Unfortunately, shipping charges are non-refundable. If the return is a result of an error on our part (e.g., defective or incorrect items), we will cover the cost of return shipping.
  • Partial Refunds: In cases where the returned item is damaged or missing parts, we may issue a partial refund based on the condition of the returned product.

4. Exchanges

We currently do not offer direct exchanges. If you need a different product, size, or color, please initiate a return for the original item and place a new order for the item you wish to receive.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@luxorasopic.com or call (858) 486-3685. We will assist you in arranging a return and ensure that you are either refunded or sent a replacement product, at no additional cost to you. Please include photos of the damaged or defective product when contacting us to expedite the resolution process.

6. Items Not Eligible for Return

Certain products are not eligible for return, including but not limited to:

  • Perishable goods or food items.
  • Products that have been opened or used.
  • Customized or personalized products.
  • Gift cards or digital downloads.
  • Sale or clearance items marked as “Final Sale.”

If you have any questions about whether an item is eligible for return, feel free to contact our customer service team before making your purchase.

7. Refund Processing Time

Once your return is received and inspected, we will process your refund within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and bank.

  • Credit Card Payments: Refunds will be credited to your account within 5-7 business days.
  • PayPal Payments: Refunds will be credited to your PayPal account within 3-5 business days.

8. Contact Information

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us:

9. Changes to This Policy

We may update or modify our return and refund policy from time to time. When changes occur, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about our return process.

Thank you for choosing Luxorasopic. We are dedicated to ensuring that you are fully satisfied with your purchase. If you have any questions about returns, refunds, or exchanges, please contact our customer support team, and we’ll be happy to assist you.